"My experience(s) with Orr has been great! They have serviced my A/C units a number of times over the the past year or so, and just recently completed a replacement of both units. The units were older and just couldn’t be nursed along any further. Their emergency service is also great - they came out on a Sunday night to fix a unit, and then again on Monday morning to address new issues with the other unit… hence why we ended up replacing both older systems. The technicians are always super professional, courteous, and communicate effectively. Even the Owner Glen came by to double check what was going on… he mentioned he wanted to see first hand since they had been out there two days in a row. And no - they don’t charge a premium or anything for the owner to come by! Good culture goes a long way with me, Orr has it! Their team in the office is awesome as well! Great communication whether it was for service or the new install. I solicited 3-bids to replace these units and Orr was by far the best. One vendor never sent the proposal, the other vendor down-sized the tonnage with a lower SEER rating but was higher $$$ and 4 weeks out on install - and a $200 trip charge any time I needed service. Orr was there the following week installing the units just after our weekend service. They probably could have been sooner but I was waiting for the other proposals to come back. I will continue to use Orr to support my needs. I don’t expect to call them any time soon since replacing my units, but I know they will answer and will be there pretty quickly if anything comes up."